Privacy Policy
Real Bond Cleaning
Last Updated: February 2026
1. Introduction
Welcome to Real Bond Cleaning (“we”, “our”, or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website realbondcleaning.com.au or use our cleaning services.
Please read this policy carefully. If you disagree with its terms, please discontinue use of our website and services. By using our website or booking our services, you consent to the practices described in this Privacy Policy.
Real Bond Cleaning is located at:
22 Gawain Road, Bracken Ridge QLD, Australia
Phone: 0478 550 012 | Email: info@realbondcleaning.com.au
2. Information We Collect
2.1 Information You Provide Directly
When you use our website, request a quote, or book our services, we may collect:
- Full name
- Home or rental property address
- Email address
- Phone number
- Payment details (processed securely through third-party payment providers)
- Details about your property (e.g., number of bedrooms, property type)
- Any special instructions or requests related to your clean
2.2 Information Collected Automatically
When you visit our website, we may automatically collect certain technical information, including:
- IP address and browser type
- Pages visited and time spent on each page
- Referring website or search engine
- Device type (desktop, mobile, tablet)
- Cookies and similar tracking technologies
2.3 Information From Third Parties
We may receive information about you from third parties such as Google (via Google Reviews or Google Ads), Facebook (via our business page or ads), or referral partners. This information is used only to improve our services and communications with you.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, schedule, and manage our bond cleaning, carpet cleaning, pest control, and related services
- To process bookings, payments, and send you service confirmations and invoices
- To send you quotes, reminders, and follow-up communications regarding your service
- To respond to your enquiries and provide customer support
- To send marketing communications such as promotional offers (only where you have consented)
- To improve our website, services, and customer experience
- To comply with our legal obligations under Australian law
- To detect, prevent, and address fraud, security, or technical issues
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
4.1 Service Providers
We may share your information with trusted third-party service providers who assist us in operating our website and delivering our services. These may include:
- Payment processors (e.g., Stripe, PayPal)
- Scheduling and booking platforms
- Email marketing platforms (e.g., Mailchimp)
- Website analytics providers (e.g., Google Analytics)
These providers are contractually obligated to keep your information confidential and use it only for the purposes we specify.
4.2 Legal Requirements
We may disclose your information if required to do so by law, or in the good-faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of Real Bond Cleaning, or protect the personal safety of our staff or the public.
4.3 Business Transfers
In the event of a merger, acquisition, or sale of our business assets, your personal information may be transferred. We will notify you via email or a prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files placed on your device that help us understand how you use our website.
We use the following types of cookies:
- Essential Cookies – Required for the website to function properly (e.g., session cookies, security cookies)
- Analytics Cookies – Help us understand how visitors interact with our site (e.g., Google Analytics)
- Marketing Cookies – Used to show you relevant ads on other platforms (e.g., Google Ads, Facebook Pixel)
You can control or disable cookies through your browser settings at any time. However, disabling certain cookies may affect the functionality of our website. To learn more, visit www.allaboutcookies.org.
6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
- Booking and customer records: Retained for 7 years to comply with Australian taxation and business record-keeping requirements
- Marketing data: Retained until you unsubscribe or request deletion
- Website analytics data: Typically retained for 26 months by Google Analytics
When your personal information is no longer required, we will securely delete or anonymise it.
7. Your Rights Under Australian Privacy Law
Under the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), you have the following rights regarding your personal information:
- Access – You have the right to request access to the personal information we hold about you
- Correction – You may request that we correct any inaccurate, outdated, or incomplete personal information
- Complaint – You have the right to make a privacy complaint if you believe we have mishandled your personal information
- Opt-Out – You can unsubscribe from our marketing emails at any time by clicking the ‘unsubscribe’ link in any email or contacting us directly
To exercise any of these rights, please contact us using the details provided in Section 10. We will respond to your request within 30 days.
8. Security of Your Information
We take the security of your personal information seriously. We implement a range of administrative, technical, and physical security measures to protect your information from unauthorised access, disclosure, alteration, or destruction. These include:
- Secure Socket Layer (SSL) encryption on our website
- Password-protected internal systems
- Limiting staff access to personal data on a need-to-know basis
- Regular review of our data collection and storage practices
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
9. Third-Party Links
Our website may contain links to third-party websites such as Google Maps, Facebook, or booking platforms. These sites have their own privacy policies, and we have no responsibility for their content or practices. We encourage you to review the privacy policy of any third-party site you visit.
10. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:
Real Bond Cleaning
Address: 22 Gawain Road, Bracken Ridge QLD, Australia
Phone: 0478 550 012
Email: info@realbondcleaning.com.au
Website: www.realbondcleaning.com.au
If you are not satisfied with our response to your complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any significant changes by posting the updated policy on this page with a revised ‘Last Updated’ date.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
